Laboratory Quality Consultant - LLS Quality Office

Who We Are

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.

Posting Period

Open:          April 24, 2024

Deadline:    April 30, 2024

Non-Union

Department Name

Pathology and Laboratory Medicine

Applications are invited for a Laboratory Quality Consultant position in the PaLM Quality Office. 

The Laboratory Quality Consultant is a subject matter expert in standards of quality practice, regulatory accreditation requirements, and laboratory licensing and has informal leadership responsibilities supporting the day-to-day activities of the PaLM Quality Office. This position is responsible for collaborating with PaLM Divisions and the regional hospital partners to advise on quality improvement initiatives, develop and maintain quality processes and procedures, and perform regular audits to assess and check quality. The Consultant works with internal and external stakeholders to improve service to patients, staff, and regional hospital partners. Reporting directly to Manager, Quality Office and Regional Quality, the Consultant acts as a bridge between the Quality Management System (QMS), quality improvement projects, and accreditation requirements for all PaLM Divisions.

The Laboratory Quality Consultant engages and collaborates with stakeholders across LHSC and regional partners to address pre-analytical issues in all lab disciplines. The successful candidate will be responsible for education and training various clinical areas and working closely with research partners.

A major focus of the role is fostering effective working relationships and linkages within the PaLM team and regional partners to ensure quality results and continued quality improvement for our patients and clients. This position will assist in the organization and functioning of timely transportation of local and regional specimens.

Regular Full - Time 

Rate of Pay:               $ 44.33 per hour - $ 55.41 per hour

Hours of Work:           37.5 hours per week

Qualifications

• Current registration as a Medical Laboratory Technologist with the College of Medical Laboratory Technologist of Ontario (CMLTO) or Successful Completion of an Undergraduate Degree in a Regulated Health Discipline.
• Minimum five (5) years of relevant related experience
• Certification with the Medical Laboratory Professionals' Association of Ontario (MLPAO) or Certification with Canadian Society of Medical Laboratory Science (CSMLS) preferred
• Certification in Lean/Six Sigma Green Belt, Quality Management and/or as an Accreditation Assessor preferred
• Proven strong working knowledge of quality management system essentials 
• Demonstrated Strong knowledge of the Quality Management System Essentials
• Demonstrated in-depth knowledge and skill in laboratory practice
• Assesment - Knowledge and experience with laboratory accreditation and inspection ( Accreditation Canada Diagnostics, ISO15189,ASHI, Health Cnada, FACT
• Continual Improvement – Experience identifying and implementing quality improvement initiatives;
• Customer Focus – Demonstrated presentation skills;
• Documents and Records – Demonstrated knowledge using OMNI-Assistant Software;
• Equipment – Experience with equipment validation an asset;
• Facilities and Safety – Demonstrated knowledge in laboratory safety;
• Information Management – Strong computer skills analyzing data and driving indicators;
• Occurrence Management – Demonstrated the ability to develop and implement corrective actions to correct non-conformances;
• Organization – Knowledge and understanding of Ministry licensing, and data collection;
• Personnel – Understanding of training and competency programs;
• Process Management – Familiarity with quality assurance, and project management an asset
• Purchase and Inventory – Familiarity with inventory management;
• Risk – Strong knowledge and understanding of risk management.
• Demonstrated practice and commitment to the principles of patient and family centered care
• Demonstrated practice and commitment to patient and staff safety at LHSC
• Demonstrated practice and commitment to LHSC’s Mission, Vision and Values
• Demonstrated ability to attend work on a regular basis

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position. 

We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach. Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca . 

 As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process. 

 Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months. 

 Please be advised, if you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee’s accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process