Client Support Specialist

Posting Period

Open: March 29, 2025

Deadline: April 4, 2025

Non-Union

Department Name

Client Support

Client Support Specialists are responsible for troubleshooting first level requests/calls from hospital staff and physicians. Calls are taken either directly by telephone or redirected through a queue for onsite support. They resolve basic technical questions and work on hardware/software/printer/network problems related to individual computer access. Client Support Specialists may also be responsible for monitoring the hospital's Data Centre operations, to ensure availability, performance, security and reliability - Including operating procedures, system backups/restores and system maintenance procedures. Staff may be required to rotate between Help Desk, Inventory Procurement and Data Centre Operation Support.

Regular full-time

Rate of Pay:               $27.54 per hour - $37.86 per hour

Hours of Work:           37.5 hours per week

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position. 

Qualifications

• High school diploma
• 2-year college certificate or diploma preferred
• Minimum of 1 year of recent and relevant experience
• Experience with working in a warehouse or delivery department
• Demonstrated knowledge of health care specific computer applications
• Demonstrated technical and analytical skills
• Basic understanding of project management and project leadership
• Demonstrated proficient problem resolution and troubleshooting skills and aptitude
• Excellent customer service and interaction skills
• Demonstrated strong organizational, record keeping, and time-management skills
• Demonstrated effective communication (both verbal and written)
• Ability to work cooperatively within a team environment
• Demonstrated ability to take the initiative and be resourceful
• Demonstrated commitment to the principles of patient and family centered care
• Demonstrated knowledge of and commitment to patient and staff safety
• Demonstrated practice and commitment to LHSC's vision, purpose and values
• Demonstrated ability to attend work on a regular basis

Teaching, Learning and Research

London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place where they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Allied Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect.  LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.  

Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.  

Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca.

Immunization Requirements

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements LHSC. 

Work Permit

Please be advised, if you are seeking employment on a temporary work or study permit, we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee's accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.