Temporary Clinical Navigator - Seamless Care Optimizing the Patient Experience (SCOPE)

Posting Period

Open:           December 20, 2024

Deadline:      January 10, 2025

Non-Union

Job Summary

Seamless Care Optimizing the Patient Experience (SCOPE)

The SCOPE Clinical Navigator serves as a patient educator, advocate, and support person for patients who may benefit from health care navigation to provide seamless care optimizing the patient experience. The Clinical Navigator will support and empower a collaborative network between primary care providers, hospital, and community services through a single point of access to a virtual inter-professional care team that facilitates access to hospital based interdisciplinary resources. In this model the Clinical navigator facilitates system navigation and provides primary care with urgent access to specialists, diagnostics and other needed community services to facilitate a smooth and seamless transition of patients across the health care continuum and aims to reduce ED visits and hospital readmissions for patients in need.

Responsibilities:

• Facilitate and serve as a point of access to connect primary care to appropriate resources with access to diagnostics
• Responds to all calls and emails directed to SCOPE navigation
• Triages and facilitates timely access to care
• Facilitates and maintains communication between primary care and hospital physicians
• Engages in creative, collaborative problem solving and planning strategies to provide information on and assist in resolution of process delays and service gaps
• Serving as a resource to the professional community and other healthcare agencies
• Engaging in quality improvement and administrative tasks
• Maintain effectiveness and resilience when dealing with adverse circumstances and multiple demands
• Additional duties consistent with the job classification may be assigned as needed

Temporary Full-Time

Rate of Pay: $46.79 per hour - $58.48 per hour

Hours of Work: 37.5 hours per week

Duration: 12 Months

Teaching, Learning and Research 

London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place that they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities. 

Qualifications

• Undergraduate bachelor's degree in a health-related field or equivalent acceptable to the hospital
• Current certificate of registration from a college recognized under the Regulated Health Professions Act
• Minimum of three (3) years recent related clinical experience in acute care and/or primary/community care
• Experience working within an interprofessional team environment
• Project Management Certificate preferred
• Excellent written and verbal communication skills
• Advanced knowledge of local and regional health care systems
• Advanced critical thinking and decision-making skills
• Advanced people management skills
• Proficient Microsoft Office skills
• Ability to build collaborative partnerships
• Demonstrated computer proficiency with clinical systems
• Demonstrated practice and commitment to the principles of patient and family centered care
• Demonstrated practice and commitment to patient and staff safety
• Demonstrated practice and commitment to LHSC's Purpose, Vision and Values
• Demonstrated ability to attend work on a regular basis

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position. 

We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process. Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach. Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca . 

As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process. 

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months. 

Work/Study Permit

Please be advised, if you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee's accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process. 

Immunization Requirements:  

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC.