Fulfillment Shift Lead

JOB SUMMARY

The Fulfillment Shift Lead provides direction and points of contact for the processing, picking, and packing of medical supply orders. This role plays a supporting role between Fulfillment Team, Pharmacy, Warehouse personnel and Demand Planners to ensure the smooth and safe operation of the team. Helping the team meet goals, and mediating concerns with the support of the Operations Supervisor as needed. Expectations include order/clinic priority throughout shift, escalating staffing level shortages/overages, delegating tasks, shift change over, reporting any issues to the Supervisor and covering for employee absences.

DUTIES AND RESPONSIBILITIES

• Coordinate the activities of the team, including the assignment of tasks (e.g. kitting, pick/pack, order priorities), prioritizing the work according to time and urgent orders, troubleshooting issues to ensure restoration of the workflow.

• Communication between shifts – late deadlines called, out of stocks, substitution, system unstable, orders not completed for next shift and H&S items.

• Assess workload throughout the shift and allowing temps or part-time employees go home to balance costs with work and escalating staffing shortages to Operations Supervisors.

• Ensure the application of all policies and procedures.

• Provide on-the-job training for new hires.

• Lead by example by following and educating and ensuring team members follow established health and safety policies and procedures.

• Promotes a safe work environment and is responsible for the safety of their team by identifying a need for safety training, participating in accident investigations on shift, and seeing to timely resolution of safety concerns.

• Perform any other duties as assigned.

• Perform duties of a Fulfillment Associate, and/or Replenisher, as needed.

QUALIFICATIONS

• High School Diploma or equivalent.

• Minimum 2 years of experience working in a similar environment.

• Proven leadership qualities with experience leading a team in a similar environment.

• Organized self-starter who is able to prioritize effectively.

• Strong problem-solving, prioritization, communication, and people skills.

Physical Requirements

• Spends the majority of the shift on feet, including standing and walking for the full shift.

• Regularly lifts, pushes, pulls, carries, or moves objects of varying weights.

• Occasionally required to lift up to 50 lbs. unassisted.

• Performs physical tasks such as bending, twisting, and reaching to move merchandise or other items.

• Interacts frequently and regularly with other team members.

• Occasionally communicates with customers and external companies by phone.

Working Conditions

• Works primarily in a warehouse setting that is climate-controlled and clean.

• Required to be flexible to work shifts on days, evenings, weekends, and holidays.

Employees working in warehouse operations are required to wear and properly use all essential or required personal protective equipment (PPE) as outlined by their department leader and in accordance with the employer’s safety requirements. This obligation applies to current PPE requirements and any future revisions necessary to maintain compliance with applicable occupational health and safety legislation and regulations.

Schedule

Saturday and Sunday (3:00pm - 11:00pm)