Manager, Emergency Department - Victoria Hospital

Who We Are

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music.  As one of Canada’s largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support he wellness of the populations we serve. LHSC delivers both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time. 

Emergency Department staff and physicians at London Health Sciences Centre are skilled in providing care of the highest standards, and are committed to treating all patients as quickly and effectively as possible. Services are prioritized based on the severity of a patient's condition upon arrival. 

Victoria Hospital Adult Emergency Department consists of 47 stretchers, 20 chair spots, with three trauma bay stretchers. Victoria Hospital sees on average 70,000 patients a year. These patients are cared for by a highly trained interdisciplinary staff including, Registered Nurses and Registered Practical Nurses, Emergency Department Technicians, Medical Laboratory Assistants, Communication Clerks, Emergency Physicians, Social Workers, an Indigenous Navigator, a Geriatric Nurse Clinician as well as our corporate support staff. 

In addition to Emergency care we are the level one Trauma center for West Region - Ontario Health  and a Schedule One Mental Health facility. We are the regional center for Vascular, Oncology, Women's Health and Burns. 

Posting Period

Applications will be accepted until the position is filled 

Job Summary

What the Role is 

Reporting to the Director, the Manager, Clinical – Victoria Hospital Emergency Department directs, controls and evaluates the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external stakeholders to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives. 

This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization. 

Qualifications

Who You Are 

• You are self-aware of own assumptions, values, principles, strengths and limitations 

• You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence 

• You engage and support others to foster development, personal goals and encourage a healthy organization 

• You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence 

• You facilitate an environment of collaboration and cooperation 

• You create connections, build partnerships and networks 

• You demonstrate a commitment to the organizational vision, mission, values and service excellence 

• You are a transformational thinker that encourages and supports innovation 

• You have exceptional analytical skills that contribute to effective decision-making 

• You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills  

What Skills Are Needed 

• Planning and executing action plans that deliver results and motivate individuals for greater performance excellence 

• Strong business acumen  

• Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture  

• Lead and drive system transformation 

• Develop self and others through teaching, coaching, mentoring and formal development processes  

• Strong analytical skills that contribute to effective problem solving and decision-making 

What You Will Bring with You 

• Successful completion of a recognized baccalaureate degree program in a health care related discipline or in progress 

• Related post-graduate education preferred 

• Current Certificate of Registration from a college recognized under the Regulated Health Professions Act preferred 

• Minimum of 3 to 5 years’ experience in progressively more responsible leadership roles in a healthcare environment, preferably in an acute care academic teaching hospital 

• Previous clinical and/or management experience in an emergency department preferred 

• Preference and consideration will be given to active members of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program  

• Demonstrated emergency department experience including high quality and safe patient care and exceptional patient/family experiences 

• Ability to effectively work with diversity, appreciating that different opinions, backgrounds and characteristics can bring richness to the challenge at hand 

• Fluent and computer literate with computer systems such as email and Microsoft Office applications (MS Word, Excel & PowerPoint) 

• Demonstrated ability to attend work on a regular basis 

Other Information

London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.  

LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and members of the 2SLGBTQIA+ community. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

Submission Requirements (please submit as a PDF document) 

• Cover Letter, Resume and Listing of Education, Credentials, Certifications and References. 

As part of the assessment process applicants may be required to complete a written profile, presentations, etc. Please be advised that reference checks may be conducted as part of the selection process.

Immunization Requirements: 

Before beginning employment at LHSC, all new hires will be required to: 

• Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis; 

• Provide documentation of the Tuberculosis skin testing (two step); 

• Provide proof of Health Canada-approved COVID-19 vaccination reflective of Ontario Health’s current definition of being fully vaccinated 

For more information visit https://www.lhsc.on.ca/careers/health-review-requirements 

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to complete a satisfactory police information check (original document) completed in the last 6 months.