Coordinator, Data Centre & IT Infrastructure Operations

Who We Are

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music.  As one of Canada's largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children's Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time. 

ITS is dedicated to advancing the quality and safety of care through enabling digital technologies and innovation. ITS provides a full suite of digital health, virtual care and technology solutions to LHSC, St. Joseph's Healthcare London, and nine regional partner hospital sites. ITS also supports Ontario's largest single regional Hospital Information System (HIS), branded OneChart, across eleven hospitals with over 2,500 beds. ITS is also engaged in various initiatives with Ontario Health and the Ministry of Health to support efficient use of healthcare technologies in our region. The culture of collaboration, respect and excellence drive the team to new advances for patients, clinicians, and all members of the health care community.

Posting Period

July 17 - 30, 2025

Job Summary

Reporting to the Manager, IT Infrastructure & Operations, the Coordinator, Data Centre & IT Infrastructure Operations is accountable for overseeing the operation, physical security, and maintenance of data centre and campus IT infrastructures. The Coordinator leads teams that specialize in supporting data centre technologies and network and telecommunications infrastructure, as well as after-hours client support. Data Centre Operations, Network Technician, and Telecom Administration teams report to the Coordinator.

The Coordinator, Data Centre & IT Infrastructure Operations is accountable for day-to-day departmental activities, including direct management of the team and material resources at all sites during regular business hours (Monday to Friday). The Coordinator performs day-to-day staffing and scheduling, develops and supports a healthy workplace, tracks risk and utilization metrics, and facilitates improvement initiatives and change management while operating within approved operational budgets and financial guidelines and controls.

Working closely with the Manager, IT Infrastructure & Operations, the Coordinator collaborates with peers across programs and external organizations to ensure seamless operations and sustained integrity, availability, and security of critical IT equipment.

LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.

NOTE: this role is required to be on-call, evenings and weekends on a rotational basis of one (1) week out of approximately every 16-19 weeks.

Qualifications

Who You Are

• You are self-aware of own assumptions, values, principles, strengths and limitations

• You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence

• You engage and support others to foster development, personal goals and encourage a healthy organization

• You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence

• You facilitate an environment of collaboration and cooperation

• You create connections, build partnerships and networks

• You demonstrate a commitment to the organizational vision, mission, values and service excellence

• You are a transformational thinker that encourages and supports innovation

• You have exceptional analytical skills that contribute to effective decision-making

• You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills 

What Skills Are Needed

• Project management experience

• Experience managing Veeam Backups (job management, tape management, backup restore jobs)

• Advanced knowledge of data centre environmental infrastructure (HVAC, UPS, fire alarms and fire suppression systems, etc.)

• Experience monitoring data centre environmental conditions

• Vendor relations and management experience including participation in RFPs and managing quotes and invoices for emergency work (HVAC, UPS, etc.)

• Equipment lease management experience

• Experience with networking, telecommunications, storage, and compute systems

• Planning and executing action plans that deliver results and motivate individuals for greater performance excellence

• Strong business acumen 

• Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture 

• Lead and drive system transformation

• Develop self and others through teaching, coaching, mentoring and formal development processes 

• Strong analytical skills that contribute to effective problem solving and decision-making

What You Will Bring with You

• Successful completion of a recognized baccalaureate degree in Computer Science or Computer Systems Technology, preferred*

• Related post-graduate education preferred

• Cisco Certified Network Associate (CCNA) preferred

• Minimum two (2) years of experience in progressively more responsible leadership roles in a healthcare environment, preferably in an acute care academic teaching hospital

• Minimum three (3) years of experience in related field preferred, preferably in a high-volume computer support environment

• Fluent and computer literate with computer systems such as email and Microsoft Office applications (MS Word, Excel & PowerPoint)

• Demonstrated ability to attend work on a regular basis

*Consideration for an interview will be given to an education and prior experience assessment

Other Information

London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.

LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and members of the 2SLGBTQIA+ community. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

 Submission Requirements (please submit as a PDF document)

• Cover Letter, Resume and Listing of Education, Credentials, Certifications and References. 

 As part of the assessment process applicants may be required to complete a written profile, presentations, etc. Please be advised that reference checks may be conducted as part of the selection process.

Immunization Requirements:

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review Requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.