Claims Processor (13-month contract)

Temporary Full Time

As an important part of the CanOps Individual Claims Team, you will be primarily responsible for timely clerical and administrative support for the Life Claims Department.

What you will do:

• Review and set-up new claims for Life Claim Analysts for Life Insurance Products working with FM, Pallm, IB15, Ingenium 5.4 and Ingenium 7.7 systems
• Correctly and accurately adding new claim details to the Death Claims Index, JIRA, and OnBase to support the Claims digital workflow
• Ordering client files from the RAM Centre, File Trail
• Sorting, reviewing, and matching electronic, post office, servicing offices and courier mail/requirements to digital claim files
• Monitor and manage multiple Claims shared email mailboxes
• Re-route mail/documents received to appropriate areas within the company
• Liaise with other business departments to share client information with close attention to privacy
• Returning paid files to the RAM Centre and/or preparing documents for scanning into ONBase and indexing
• Accountable for reviewing, sorting, matching, and mailing of outgoing Claims cheques
• Distribute weekly follow-up reports for Claim’s files to examiner’s
• Filing when needed

What you will bring:

• Knowledge of FM, Pallm, IB15, Ingenium 5.4 and Ingenium 7.7 would be an asset
• Knowledge of Outlook, JIRA, OnBase, File Trail would be an asset
• Proven organization and time management skills with the ability to handle multiple changing priorities, and fluctuating work volumes to achieve time sensitive deadlines
• Focus on quality and attention to detail
• Self-motivated and ability to learn quickly
• Effective communication skills to work within a team
• Excellent team player with the ability to work independently
• Analytical ability – uses acquired knowledge of systems and business to solve challenges

The base salary for this position is between $36,900.00 - $49,800.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Great-West Lifeco

Great-West Lifeco Inc is a Canadian headquarter, international financial services holding company with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. We operate in Canada, the United States, and Europe under the brands: Canada Life, Empower and Irish Life. At the end of 2024, our companies had over 32,250 employees, 106,000 advisor relationships, and thousands of distribution partners – serving approximately 40 million customer relationships.

Great-West Lifeco trades on the Toronto Stock Exchange (TSX) under the ticker symbol GWO and is a member of the Power Corporation group of companies.

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to?$2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan,?share ownership program and additional?investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Great-West Lifeco.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Great-West Lifeco policies.

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