Quality Improvement Facilitator - NSQIP - Office of Capacity Management

by London Health Sciences Centre

Reference #: 102321
Position Type: Regular, Full-time
Remote work options: No
Location: London, Ontario
Date Posted: Jul 09, 2024
London Health Sciences Centre

Job Description

Posting Period


Open:                July 10, 2024

Deadline:           July 23, 2024


Department Name


NSQIP - Office of Capacity Management

Reporting to the Senior Manager, Strategic Initiatives within the Office of Capacity Management, the Quality Improvement (QI) Facilitator is a key member of the National Surgical Quality Improvement Program (NSQIP) team. The QI Facilitator works closely with internal stakeholders to identify opportunities for clinical quality improvement based on outcomes from the NSQIP reports. The QI Facilitator leads quality improvement activities, provides project management support, conducts data analyses, tracks outcomes, and designs reports to present NSQIP data in a clear and meaningful format. This position serves as a subject matter expert for the internal NSQIP team, is a key contact for external NSQIP partnerships (American College of Surgeons (ACS) and Ontario Surgical Quality Network (ON-SQIN)), and manages other internal and external relationships, including relationships with surgeons, Operating Room staff, and staff at other NSQIP-participating hospitals.

Rate of Pay : $43.04 per hour - $53.80 per hour

Hours of Work: 37.5 hours per week


  • Successful completion of a Bachelor's degree in Health/Business Administration or Health related field
  • Previous clinical and/or surgical experience, preferred
  • Lean/Six Sigma - Green Belt, preferred
  • Project Management Certification, preferred 
  • Minimum two (2) years recent, related job experience
  • Knowledge and skill working with data-related aspects of performance management
  • Knowledge and understanding of quality improvement concepts with emphasis on systems improvement, continuous quality improvement
  • Knowledge and skills with application of a wide range of qualitative and quantitative analyses
  • Knowledge of clinical processes within the hospital setting; experience with a clinical performance measurement system and knowledge of quality improvement aspects of performance measurement
  • Knowledge of industry best practices, benchmarks and continuous improvement methodologies
  • Knowledge of applicable and prevailing legislation and their impact on health care
  • Demonstrated understanding and compliance with confidentiality requirements
  • Change leadership skills
  • Advanced verbal and written communication skills
  • Ability to work independently and collaboratively as a working member of a team
  • Demonstrated advanced knowledge of productivity tools such as MS Excel, MS Word and MS PowerPoint
  • Demonstrated practice and commitment to the principles of patient and family centered care
  • Demonstrated practice and commitment to patient and staff safety at LHSC
  • Demonstrated practice and commitment to LHSC’s vision, purpose and values 
  • Demonstrated ability to attend work on a regular basis

LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.

Immunization Requirements:

Before beginning employment at LHSC, all new hires will be required to: 

  • Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis;  
  • Provide documentation of the Tuberculosis skin testing (two step);  
  • Provide proof of Health Canada-approved COVID-19 vaccination reflective of Ontario Health’s current definition of being fully vaccinated  

For more information visit https://www.lhsc.on.ca/careers/health-review-requirements 

We are committed to providing a safe, healthy and inclusive work environment that inspires respect.  LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.  Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.  Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca .

As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.

Please be advised, if you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee’s accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process. 

Application Contact Information

Company Name:   London Health Sciences Centre
Company Website: http://www.lhsc.on.ca/Careers/LHSC/index.htm
Application URL: Click here to apply online