Manager of Quality, Risk, & Delivery Excellence

Position Summary

To drive a consistent framework for quality assurance, continuous improvement, regulatory readiness, and evidence-based practice across the Sister Sites of WW/SW/ESC—while building tools, training, and tracking that improve client outcomes, staff experience, and site performance.

Clinical Quality

• Identifies and reports quality and risk issues to management and develops processes to mitigate them.
• Facilitate knowledge translation of the organization’s policies and procedures and supports their adherence
• Applies evidence-informed practice and maintains a current and evidence-informed clinical practice knowledge base through seminars, journal articles, conferences, workshops, electronic information sources, and membership in professional associations.
• Assists with preparing for external Quarterly Business Reviews (QBRs).
• Assists with and contributes to the Quarterly Safety Quality Reviews (QSQR).
• Quality Management: Leverage organizational policies, procedures and resources to respond to site trends and design site-specific quality management resources when needed; lead QIP cycles.
• Review/monitor internal and external dashboards, manage indicators, ensure data quality, and lead internal quality reviews.
• Use Lean/IHI/IDEAS to design improvements and create L&D content.
• Facilitate accreditation-readiness of nursing teams

Communication

• Stakeholder Engagement & Leadership: Partner with leaders, provide expert guidance, and foster a culture of safety and client centred care including:
• Participating in internal and external meetings
• Attending funder risk review meetings
• Reporting risk incidents through internal and external reporting systems
• Communicating findings from risk investigations with relevant manager for employee performance management
• Communicating trends in risks or clinical quality to Nursing Leaders
• Liasing with Director of Operations for high-risk escalations
• Communicating trends in risks and clinical quality to WW/SW/WW nursing practice councils.

Administration

• Responsible for pulling chart audit data metrics from organizational dashboards and entering into site workplan.
• Produces case study presentations for leaders to share across nursing teams based on identified trends.
• Collates Nursing Practice Council annual report to share with Director of Nursing, RD and Senior Leadership team.
• Participates in the manager on-call rotation.
• Assists with nursing skills days to bring accreditation and quality-improvement focused information.
• Uses and adds data/reference material to the MS Teams pages.
• All other reasonable duties as assigned.

REQUIREMENTS:

• 3-5 years of management and/or quality improvement experience in a healthcare organization.
• Bachelor’s degree is required-Regulated health professional (RN/allied) or equivalent experience.
• Masters degree preferred.
• A minimum of six (6) months of community nursing experience is preferred.
• Demonstrated Saint Elizabeth’s values and core leadership competencies.
• Excellent interpersonal and verbal/written communication skills.
• Ability to work independently and as part of a team.
• Sound understanding of documentation standards.
• Critical thinking and sound problem-solving skills.
• Thrives in a fast-paced environment, with multiple competing priorities.
• Outcome-oriented and able to achieve desired results.
• Demonstrated leadership skills.
• Excellent computer skills/knowledge and familiarity with scheduling systems.
• Ability to work in an on-call after-hours rotation.
• Updated immunization record, clear criminal background check, and Vulnerable sector check.

About SE Health
SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.