Support Analyst, Clinical - I.S. Patient Care Systems

Posting Period

Open:              July 26, 2024

Deadline:        August 8, 2024

Non-Union

Department Name

Support Applications - I.S. Patient Care Systems

The Support Analyst, Clinical is responsible for the efficient design, coding, testing, and maintenance of the less complex aspects of clinical systems/programs to satisfy clinical user and systems requirements, escalating to the team Business Systems Analyst as required.

The successful candidate will be a member of the Person Management (Foundations) team within the Support Applications portfolio. Key accountabilities for the Person Management (Foundations) team are to support our OneChart system, primarily through the build and maintenance of our location hierarchy; support and maintenance of our print services functionality; application support for our 724 Downtime viewer solution and maintenance, and build of our OneChart end user positions. Responsibilities of a Support Analyst include intake and triage of all helpdesk tickets; build and validation of changes to the applications they support; validation and go-live support for Millennium upgrade activities; project support in conjunction with the Business Systems Analyst and engagement and support of continuous improvement activities. The successful candidate will need to be able to adjust to rapidly changing priorities, eager to learn and possess a keen attention to detail.

Temporary Full-Time up to 12 months

What we offer:

• Rate of Pay: $34.65 per hour to $43.31 per hour
• Hours of Work: 37.5 hours per week
• Pension Plan (HOOPP)
• Career development and training opportunities
• Employee Wellness Initiatives

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position. 

Qualifications

• Successful completion of a two-year or three-year College Diploma with a clinical focus designation (Pharmacy, Nursing, Radiology, Laboratory) or focus relevant to their supported application
• Current registration/licensing with the relevant regulatory body (if applicable)
• Minimum three (3) years of recent, relevant experience
• Experience with applicable Cerner Millennium applications or other clinical/corporate applications as relevant to the role preferred
• Experience with established applicable clinical processes, nomenclature and hospital environment
• Demonstrated ability to assimilate a large quantity of diverse information and apply analytical skills to identify, understand and problem solve in a technology-based environment
• Knowledge of and ability to use, troubleshoot and test a variety of software applications (Microsoft Office Suite, electronic health applications) as relevant to the role
• Demonstrated ability to engage and collaborate with multiple stakeholders within and outside ITS
• Experience contributing to the creation of clinical and clerical workflow maps and incorporating updates to test scripts to support system testing
• Experience with project management techniques including providing input to various aspects of the project lifecycle
• Demonstrated ability to consider technical aspects and integrations within a complex clinical system
• Commitment to continuous improvement and advocating for the advancement and modernization of our electronic patient record
• Commitment to ongoing learning and skills development
• Excellent commitment to customer service
• Proficient written and verbal communication skills
• Able to work effectively and efficiently in a hybrid work environment including experience facilitating and participating in virtual meetings
• Demonstrated practice and commitment to the principles of patient and family centered care
• Demonstrated practice and commitment to patient and staff safety at LHSC
• Demonstrated practice and commitment to LHSC’s vision, purpose and values
• Demonstrated ability to attend work on a regular basis

Immunization Requirements

Before beginning employment at LHSC, all new hires will be required to:

• Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis;
• Provide documentation of the Tuberculosis skin testing (two step);
• Provide proof of Health Canada-approved COVID-19 vaccination reflective of Ontario Health’s current definition of being fully vaccinated
• For more information visit https://www.lhsc.on.ca/careers/health-review-requirements

Teaching, Learning and Research 

London Health Sciences Centre is proudly one of Canada’s largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place that they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.

LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.

Please be advised, if you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee’s accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process. Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach. Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca .

As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.