NTS Support Analyst - Network & Telecom Services

Posting Period

Open:          July 8, 2025

Deadline:    July 14, 2025

Non-Union 

Department Name

Network & Telecom Services

The NTS Support Analyst designs, implements, and maintains enterprise and data centre networks across multi-campus environments. This role ensures the availability, performance, and security of the network infrastructure while supporting critical services for patient care, business operations, and departmental systems. Technical responsibilities of this role include administering firewalls and security appliances; managing remote access for staff and regional partners; configuring data centre infrastructure; and troubleshooting networking issues. In other organizations, this role may also be known as Network Engineer or Network Analyst. 

The Network and Telecom Services (NTS) team is responsible for all components of the core network infrastructures connecting all hospital sites within London, including affiliated medical centres and clinics, HMMS, data centres, and a regional hub for the Thames Valley hospitals. The network provides resources for patient care, voice telecommunications, wireless connectivity, business systems, departmental systems, and building control. 

Regular Full-time

Hours of Work:              37.5 hours per week

Rate of Pay:                  $30.70 per hour - $38.37 per hour

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position.

Qualifications

• High school diploma
• Successful completion of a 2-year college diploma in Computer Systems Technology, Network Administration or Cyber Security preferred; or an equivalent combination of education, training, and experience as determined by the Hospital
• Minimum one (1) to three (3) years' recent related experience required
• Cisco Certified Network Associate (CCNA) preferred 
• Advanced problem resolution and troubleshooting skills and aptitude 
• Advanced technical analytical skills 
• Proficient customer service and interpersonal skills 
• Proficient project implementation skills 
• Proficient in Microsoft Office Suite 
• Demonstrated knowledge of software tools to proactively monitor network performance and monitor alarms 
• Ability to work with a team collaboratively 
• Ability to be flexible and adapt to change 
• Ability to provide on-call support in a 24x7x365 environment (on-site availability required) 
• Demonstrated practice and commitment to the principles of patient and family centered care 
• Demonstrated practice and commitment to patient and staff safety at LHSC 
• Demonstrated practice and commitment to LHSC's vision, purpose, and values 
• Demonstrated ability to attend work on a regular basis 

Has your experience been obtained through alternative pathways? LHSC acknowledges that skills, education and lived experience come in many forms and may have been developed differently from those listed in the job posting. Although LHSC has discretion in determining whether a candidate meets the qualifications and licensing requirements, we welcome applications from those with different experiences who may not meet every requirement listed. Tell us your story and apply today with your resume! 

Teaching, Learning and Research

London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place where they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Allied Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect.  LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.  

Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.  

Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca.

Immunization Requirements

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements LHSC. 

Work Permit

Please be advised, if you are seeking employment on a temporary work or study permit, we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee's accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process. 

           Remote Work

           Please note that while this position is primarily remote, work arrangements are subject to change based on organizational needs

           and may require occasional or future on-site presence.