Client Support Specialist- ITS Governance, Risk & Compliance

Posting Period

Open:        March 7, 2025

Deadline:   March 19, 2025

Non-Union

Posting Period

ITS Governance, Risk & Compliance

The Client Support Specialist ? GRC processes requests related to IT system access from LHSC and Southwest Local Delivery Group (LDG) customers. Participates in the continued management and maintenance of user accounts and IT system access.

Regular Full-time

Rate of Pay: $27.54 per hour - $37.86 per hour

Hours of Work: 37.5 hours per week

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position.

Qualifications

• High school diploma
• Successful completion of a Two (2) year College certificate or diploma in Computer Systems Technician preferred
• Minimum (1) year recent, related experience in a high-volume computer support environment
• Proficient knowledge of software applications and networking tools
• Demonstrated knowledge of health care specific computer applications
• Demonstrated technical and analytical skills
• Basic understanding of project management and project leadership
• Experience with Identity and Access Management solutions, user account management, Microsoft Active Directory and Entra ID environments, preferred
• Demonstrated ability to adhere to departmental policies and compliance requirements
• Demonstrated proficient problem resolution and troubleshooting skills and aptitude
• Excellent customer service and interaction skills
• Demonstrated strong organizational, record keeping, and time-management skills
• Demonstrated effective communication (both verbal and written)
• Ability to work cooperatively within a team environment
• Demonstrated ability to take the initiative and be resourceful
• Demonstrated commitment to the principles of patient and family centered care
• Demonstrated knowledge of and commitment to patient and staff safety
• Demonstrated practice and commitment to LHSC's vision, purpose and values
• Demonstrated ability to attend work on a regular basis

Teaching, Learning and Research

London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place where they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Allied Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.

Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.

Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca.

Immunization Requirements

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements LHSC.

Work Permit

Please be advised, if you are seeking employment on a temporary work or study permit, we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee's accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.