Posting Period
Open: September 4, 2025
Deadline: September 10, 2025
Non-Union
Department Name
Medical Affairs - Victoria Hospital
The Professional Staff Relations Consultant is an integrated role that provides expert guidance and support on non-clinical performance and conduct issues involving Credentialed Professional Staff (CPS) and medical trainees (students, residents, fellows) at London Health Sciences Centre and St. Joseph's Hospital. This includes investigating and resolving complex concerns related to human rights, workplace harassment, patient relations, privacy, risk, and safety, in alignment with relevant legislation and organizational policies.
Concerns may be raised by local leadership, Patient Relations, Human Resources, Risk, Quality, Privacy, the CEO's office, Western University, or directly to Medical Affairs. The Consultant works closely with medical leaders (e.g., Department Heads, Site Heads, Division Heads) and supervisors (e.g., Residency Program Directors) to assess, investigate, and resolve issues. They also identify emerging themes and collaborate with internal and external stakeholders to develop and implement initiatives that support a respectful, positive organizational culture.
Regular Full - Time
Rate of Pay: $52.16 per hour - $65.20 per hour
Hours of Work: 37.5 hours per week, please note that some flexibility may be required in work hours as meetings may take place outside of regular business hours
Qualifications
- 5 years of related HR or Risk Management experience in a large complex hospital setting; 3 years of experience conducting workplace investigations, risk management, professional regulations, dispute resolution
- Prior leadership experience preferred
- Expert level knowledge of workplace investigation processes and applicable labour/employment legislation including the Public Hospital Act, Regulated Health Professions Act, LHSC Credentialed Professional Staff By-laws/Rules & Regulations, Ontario Human Rights Code, the Occupational Health and Safety Act, the Accessibility for Ontarians with Disabilities Act (AODA), and privacy legislation, Employment Law
- Uses strong oral and written communication skills to lead investigations and health inquiries, prepare reports and settlement agreements, present findings, facilitate training and restorative processes, and engage system partners with clarity, sensitivity, and confidentiality
- Excellent conflict resolution skills, including experience with mediation and other Alternate Dispute Resolution techniques and processes
- Builds and maintains trust with diverse stakeholders through strong relationship management, handling sensitive and confidential matters with discretion, sound judgment, and diplomacy, even in high-stakes or tense situations
- Well-developed problem-solving skills
- Applies advanced analytical and critical thinking skills to assess complex cases by interpreting legislation (e.g., PHA, RHPA, hospital by-laws), gathering and analyzing evidence, resolving inconsistencies, and determining appropriate regulatory responses
- Demonstrates strong planning and case management skills to balance competing priorities, develop efficient processes, and ensure timely progression and resolution of all files
- Flexible availability to adjust working hours outside regular hours, including early mornings or evenings, as needed to accommodate meetings
- Proficient computer skills including strong knowledge of Microsoft 365 applications
- Strong understanding of academic partnerships in a healthcare environment and five years? experience within a teaching Hospital or hospital setting preferred
- Demonstrated continuous process improvement orientation, to look critically at existing processes preferred
- Demonstrated practice and commitment to the principles of patient and family centered care
- Demonstrated practice and commitment to patient and staff safety at LHSC
- Demonstrated practice and commitment to LHSC's Vision, Purpose, and Values
- Demonstrated ability to attend work on a regular basis
Has your experience been obtained through alternative pathways? LHSC acknowledges that skills, education and lived experience come in many forms and may have been developed differently from those listed in the job posting. Although LHSC has discretion in determining whether a candidate meets the qualifications and licensing requirements, we welcome applications from those with different experiences who may not meet every requirement listed. Tell us your story and apply today with your resume!
Immunization Requirements
Before beginning employment at LHSC, all new hires must provide documentation related to LHSC?s Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC.
Teaching, Learning and Research
LHSC Centre is proudly one of Canada?s largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place where they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.
We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process. Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach. Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca.
As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.
Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.
Please be advised, if you are seeking employment on a temporary work or study permit, we recommend reviewing permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work or study permits. It is the employee?s accountability to ensure they are adhering to their specific permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.