Manager, Resource Teams

Posting Period

Posting Period: June 15 - 28, 2026

Salary: $133,107.00 - $166,413.00 per year

Who We Are

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada's largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children's Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time. 

The Resource Teams provide flexible, responsive staffing support across London Health Sciences Centre to help maintain safe, high-quality patient care and support organizational capacity needs. The program includes Nursing and Personal Support Worker (PSW) resources that are deployed or coordinated to support clinical areas based on patient care requirements, staffing pressures, and operational priorities. There is also a dedicated Staffing and Scheduling team that supports the effective use of Nursing Resource Team (NRT) resources. Working collaboratively with clinical leaders, staffing and scheduling partners, and interprofessional teams, the Resource Teams support continuity of care, patient and staff safety, and effective day-to-day operations across the organization. The team plays an important role in supporting patient flow by helping clinical areas respond to changing volumes, acuity, and health human resource needs while contributing to a positive and reliable care experience for patients, families, and staff.

Job Summary

The Manager, Resource Teams provides operational leadership for the Nursing and Personal Support Worker (PSW) Resource Teams, ensuring resources are deployed effectively to support safe patient care, staffing stability, and organizational capacity needs. As a leader of leaders, this role supports and develops front-line leadership capacity within the Resource Teams, including the ongoing coaching, mentorship, and development of PSW Coordinators. This role works closely with clinical leaders, staffing and scheduling partners, union partners, and interprofessional teams to align resource team operations with patient care priorities, patient flow demands, and evolving health human resource pressures. The Manager supports day-to-day service delivery, team performance, workforce planning, quality improvement, and the development of a healthy, collaborative work environment that enables responsive and reliable support across LHSC.

Reporting to the Director, Patient Flow & Resource Teams, the Manager, Resource Teams directs, controls and evaluates the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external partners to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.

This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.

LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.

Qualifications

Who You Are

• You are self-aware of own assumptions, values, principles, strengths and limitations
• You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
• You engage and support others to foster development, personal goals and encourage a healthy organization
• You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
• You facilitate an environment of collaboration and cooperation
• You create connections, build partnerships and networks
• You demonstrate a commitment to the organizational vision, mission, values and service excellence
• You are a transformational thinker that encourages and supports innovation
• You have exceptional analytical skills that contribute to effective decision-making
• You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills 

What Skills Are Needed

• Demonstrated ability to lead team operations and support effective resource planning, service delivery, and organizational priorities
• Strong understanding of operational planning, staffing practices, and escalation processes within a complex health care environment
• Proven ability to build collaborative relationships with leaders, partners, and teams to support effective communication, service delivery, and issue resolution
• Experience coaching, mentoring, and developing others while supporting accountability, engagement, and a healthy workplace culture
• Ability to use information, trends, and sound judgment to support decision-making, problem-solving, and continuous improvement
• Planning and executing action plans that deliver results and motivate individuals for greater performance excellence
• Strong business acumen 
• Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture 
• Lead and drive system transformation
• Develop self and others through teaching, coaching, mentoring and formal development processes 
• Strong analytical skills that contribute to effective problem solving and decision-making

What You Will Bring with You

• Successful completion of a recognized baccalaureate degree program in a health care related discipline, preferred*
• Related post-graduate education preferred
• Current Certificate of Registration from a college recognized under the Regulated Health Professions Act preferred 
• Minimum of 3 to 5 years' experience in progressively more responsible leadership roles in a healthcare environment, preferably in an acute care academic teaching hospital
• Preference and consideration will be given to active members of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program Preference and consideration will be given to active members of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program 
• Ability to effectively work with diversity, appreciating that different opinions, backgrounds and characteristics can bring richness to the challenge at hand
• Fluent and computer literate with computer systems such as email and Microsoft Office applications (MS Word, Excel & PowerPoint)
• Demonstrated ability to attend work on a regular basis

*Consideration for an interview will be given to an education and prior experience assessment.

Other Information

London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.

LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and members of the 2SLGBTQIA+ community. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

LHSC does not use artificial intelligence (AI) to screen, assess or select applicants for a position.

Reason for Posting:  Existing Vacancy 

Submission Requirements (please submit as a PDF document)

• Cover Letter, Resume and Listing of Education, Credentials, Certifications and References. 

As part of the assessment process applicants may be required to complete a written profile, presentations, etc. Please be advised that reference checks may be conducted as part of the selection process.

Immunization Requirements:

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review Requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to complete a satisfactory police information check (original document) completed in the last 6 months.