Interim Manager, Clinical ITS Solutions

Who We Are

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada's largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children's Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.

The Clinical ITS Solutions team falls within the Information Technology Services (ITS) department at LHSC. The Information Technology Services (ITS) team is dedicated to advancing the quality and safety of care through enabling digital technologies and innovation. The ITS team provides a full suite of digital health, virtual care and technology solutions to LHSC, St. Joseph's Healthcare London, and nine regional partner sites. The ITS team also supports Ontario's largest single regional Hospital Information System (HIS), branded OneChart, across eleven hospitals with over 2,500 beds. Further, the ITS team is also engaged with Ontario Health and the Ministry of Health to support population health management across the Ontario Health Teams (OHTs) in our region. The culture of collaboration, respect and excellence drive the team to new advances for patients, clinicians and all members of the health care community.

Posting Period

February 13th - February 27th, 2025

Job Summary

Reporting to the Manager, Health Informatics and Business Operations, the Manager, Clinical ITS Solutions is a critical role within Health Informatics and sits within the Information Technology Services (ITS) program at London Health Sciences Centre (LHSC). The Manager is responsible for overseeing the teams responsible for building and maintaining clinical solutions within our Electronic Health Record (also known as OneChart), as well as the associated procedures and standards required to uphold system integrity and adhere to IT governance and standards.

This role is responsible for assessing and providing guidance on requests pertaining to electronic documentation, the associated requirements, processes, and solutions used within OneChart. The successful candidate will bring a unique blend of health informatics knowledge, technical expertise, and leadership skills. This role includes day-to-day department activities, management of human and material resources, management of the department budget, staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management. The Manager fosters effective working relationships and networks both internal to ITS, as well as with external clinical, corporate, and technical subject matter experts across LHSC, our nine regional HIS partner organizations, and partnerships we have formed with the Canadian and Ontario Collaboratives of Oracle Health hospitals.

As LHSC continues to innovate in clinical care, research, and teaching, the Manager, Clinical Solutions will play a key role in ensuring the hospital's digital technologies and innovations are effectively managed and utilized across the complex IT domains and in alignment with the strategic direction of our HIS Cabinet. This role supports the current needs of the ITS department and positions LHSC for future growth and innovation in the rapidly evolving field of health informatics. The role aligns with LHSC's mission of shaping the future of health and contributes significantly to advancing the quality and safety of care through enabling digital technologies and innovation.

LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.

NOTE: This role is required to be on-call, evenings and weekends on a rotational basis of one (1) week out of every five (5) weeks. 

Qualifications

Who You Are

• You are self-aware of own assumptions, values, principles, strengths and limitations

   

• You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence

   

• You engage and support others to foster development, personal goals and encourage a healthy organization

   

• You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence

   

• You facilitate an environment of collaboration and cooperation

   

• You create connections, build partnerships and networks

   

• You demonstrate a commitment to the organizational vision, mission, values and service excellence

   

• You are a transformational thinker that encourages and supports innovation

   

• You have exceptional analytical skills that contribute to effective decision-making

   

• You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills 

What Skills Are Needed

• Planning and executing action plans that deliver results and motivate individuals for greater performance excellence

   

• An understanding of Cerner applications, design, and support models

   

• Strong business acumen 

   

• Project Management methodology

   

• Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture 

   

• Lead and drive system transformation

   

• Develop self and others through teaching, coaching, mentoring and formal development processes 

   

• Strong analytical skills that contribute to effective problem solving and decision-making

   

What You Will Bring with You

• Successful completion of a recognized baccalaureate degree program in a health care related discipline, Computer Science, Business, or related field, preferred*

   

• Related post-graduate education preferred

   

• Previous management experience in Clinical Informatics or Information Technology Services is an asset
• Current Certificate of Registration from a college recognized under the Regulated Health Professions Act is an asset
• Minimum of 3 to 5 years' experience in progressively more responsible leadership roles in a healthcare environment, preferably in an acute care academic teaching hospital

   

• Preference and consideration will be given to active members of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program 

   

• Ability to effectively work with diversity, appreciating that different opinions, backgrounds and characteristics can bring richness to the challenge at hand

   

• Fluent and computer literate with computer systems such as email and Microsoft Office applications (MS Word, Excel & PowerPoint)

   

• Demonstrated ability to attend work on a regular basis

*Consideration for an interview will be given to an education and prior experience assessment

Other Information

London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.

LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and members of the 2SLGBTQIA+ community. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

Submission Requirements (please submit as a PDF document)

• Cover Letter, Resume and Listing of Education, Credentials, Certifications and References. 

   

   

As part of the assessment process applicants may be required to complete a written profile, presentations, etc. Please be advised that reference checks may be conducted as part of the selection process.

Immunization Requirements:

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review Requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to complete a satisfactory police information check (original document) completed in the last 6 months.