Patient Flow Specialist - Patient Access & Flow

Who We Are

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music.  As one of Canada's largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children's Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time. 

Posting Period

Open:          June 18, 2026

Deadline:    June 24, 2026

Non-Union

Department Name

Patient Access & Flow

The Patient Flow Specialist holds primary accountability for timely and appropriate patient placement ("right patient, right bed") across all sites while continuously monitoring bed availability and regional waitlists for patients awaiting transfer to LHSC. The role addresses patient flow challenges and collaborates with inpatient units to coordinate bed/room availability and facilitates placement of patients from the Operating Room (OR), Emergency Department (ED), Critical Care (ICU and CCTC), clinics, and regional referrals. 

The Patient Flow Specialist also provides centralized, clinically informed coordination for regional admissions and transfers, supporting the movement of patients from referral through placement by partnering with physicians, the Patient Access and Flow team, and inpatient units. Working within a 24/7 Patient Flow Command Centre model, the role participates in physician-to-physician intake calls (e.g., CritiCall and urgent intake lines), applies real-time awareness of inpatient capacity and escalation status, and supports direct-to-inpatient admission pathways where appropriate to reduce unnecessary Emergency Department exposure, improve patient flow, and optimize utilization of hospital resources.

Regular Full-Time 

Rate of Pay:      $40.17 per hour - $50.23 per hour

Hours of Work:  37.5 hours per week

Shifts include days, nights, and weekends, and may follow rotating or continental schedules. Shifts are subject to change based on operational needs.

Qualifications

• Successful completion of a 2 year College certificate in Health Administration, Health Sciences, or related healthcare field
• Undergraduate Degree preferred
• Minimum 3 years recent experience working in an acute hospital setting

• Experience working in the Operating Room, Emergency Department, or Critical Care is considered an asset.
• Previous experience working in Patient Access and Flow preferred
• Previous experience with Cerner preferred
• Current Certificate of Registration from a college recognized under the Regulated Health Professions Act preferred
• Advanced understanding of hospital operations and patient flow principles 
• Knowledge of the Public Hospitals Act and Personal Health Information Protection Act (PHIPA); experience working with and interpreting same 
• Attention to detail and ensuring accuracy while working rapidly
• Strong analytical, problem solving, adaptability and resilience skills. Adjusting quickly to change and staying effective under pressure
• Strong communication skills to allow clear and concise direction through both verbal and written formats with a variety of stakeholders
• Ability to work effectively under time pressures to meet deadlines, balance work priorities and resolve problems in a timely manner
• Strong emotional intelligence and being able to manage stress and navigating professional relationships in high pressure situations
• Demonstrated knowledge of and commitment to the principles of patient and family centred care
• Demonstrated knowledge of and commitment to patient and staff safety at LHSC
• Demonstrated practice and commitment to LHSC's Vision, Purpose, and Values 
• Demonstrated ability to attend work on a regular basis

Has your experience been obtained through alternative pathways? LHSC acknowledges that skills, education and lived experience come in many forms and may have been developed differently from those listed in the job posting. Although LHSC has discretion in determining whether a candidate meets the qualifications and licensing requirements, we welcome applications from those with different experiences who may not meet every requirement listed. Tell us your story and apply today with your resume!

Artificial Intelligence (AI)

LHSC does not use artificial intelligence (AI) to screen, assess or select applicants for a position.

Reason for Job Posting 

New Vacancy 

Immunization Requirements 

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC.

Teaching, Learning and Research

LHSC Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place where they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect.  LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.  Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.  Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or [email protected].

As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.

Please be advised, if you are seeking employment on a temporary work or study permit, we recommend reviewing permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work or study permits. It is the employee's accountability to ensure they are adhering to their specific permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.