Manager, Emergency Department (University Hospital)

Who We Are

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music.  As one of Canada's largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support he wellness of the populations we serve. LHSC delivers both local and regional services, including the Children's Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time. 

Emergency Department staff and physicians at London Health Sciences Centre are skilled in providing care of the highest standards, and are committed to treating all patients as quickly and effectively as possible. Services are prioritized based on the severity of a patient's condition upon arrival. 

Dedicated to serving London and surrounding areas for over 45 years, University Hospital is the Regional Stroke Centre, Cardiac Care Centre for the Southwestern Home and Community Care, with Neurosurgery in house. Though we are not a pediatric hospital we see and treat pediatric patients, referring on to Children's Hospital if needed.

University Hospital Emergency Department includes 37 stretchers, multiple chair spots and three Resuscitation Room stretchers. We provide emergency care to over 55,000 patients a year while maintaining a focus on high quality health care and educating our health care providers of tomorrow.

Posting Period

Applications will be accepted until the position is filled.

Job Summary

What the Role is

Reporting to the Director, Emergency Services, the Manager, Emergency Department (University Hospital) directs, controls and evaluates the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external partners to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.

This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.

Qualifications

Who You Are

• You are self-aware of own assumptions, values, principles, strengths and limitations
• You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
• You engage and support others to foster development, personal goals and encourage a healthy organization
• You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
• You facilitate an environment of collaboration and cooperation
• You create connections, build partnerships and networks
• You demonstrate a commitment to the organizational vision, mission, values and service excellence
• You are a transformational thinker that encourages and supports innovation
• You have exceptional analytical skills that contribute to effective decision-making
• You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

What Skills Are Needed

• Planning and executing action plans that deliver results and motivate individuals for greater performance excellence
• Strong business acumen
• Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture
• Lead and drive system  transformation
• Develop self and others through teaching, coaching, mentoring and formal development processes
• Strong analytical skills that contribute to effective problem solving and decision-making

What You Will Bring with You

• Successful completion of a recognized baccalaureate degree program in a health care related discipline required  
• Related post-graduate education preferred
• Current Certificate of Registration from a college recognized under the Regulated Health Professions Act
• Minimum of 3 to 5 years of experience in progressively more responsible leadership roles in a healthcare environment, preferably in an acute care academic teaching hospital
• Previous clinical and/or management experience in an emergency department preferred
• Preference and consideration will be given to active members of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program
• Demonstrated clinical excellence experience including high quality and safe patient care and exceptional patient/family experiences
• Ability to effectively work with diversity, appreciating that different opinions, backgrounds and characteristics can bring richness to the challenge at hand
• Demonstrated ability to attend work on a regular basis

Other Information

London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.

LHSC is committed to employment equity and diversity in the workplace, and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and members of the 2SLGBTQIA+ community. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

Submission Requirements (please submit in one MS Word, or PDF(preferred), document): Cover Letter, Resume and Listing of Education, Credentials and Certifications

Please be advised that reference checks may be conducted as part of the selection process.

Successful candidates will be required to complete a health review which includes providing vaccination records or proof of immunity against Measles, Mumps, Rubella, and Varicella (Chicken Pox), Hepatitis B, Tetanus/Diphtheria/Polio; Meningitis. In addition, candidates will need to provide documentation of Tuberculosis Skin testing and a completed COVID vaccine series (two vaccines).

Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 3 months.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted.