Coordinator, Switchboard

Who We Are

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music.  As one of Canada's largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children's Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.   

Support Services and Environmental Operations is a multi-discipline professional department that supports the entire organization. Comprised of a dedicated team that supports Portering, Patient Food Services, Linen, Mail Room, Switchboard, & Forms Design. 

Posting Period

April 17 - 30, 2025 

Job Summary

Reporting to the Manager, Switchboard & Logistics, the Coordinator is responsible for the Switchboard program within Support Services. They will also support other Support Services Portfolios during on call, project work, and department initiatives. The Coordinator will be responsible for supporting the daily operations, ensuring the highest level of employee safety, person centered care, and exceptional customer service. This position is fast paced with team members working at multiple locations, 24/7. Managing and maintaining partnerships and contracts will suppliers and ensuring that all services are delivered on time and within budget will also be a key responsibility. 

The Coordinator is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls.  A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization. 

NOTE: This role is required to be on-call, evenings and weekends on a rotational basis of one (1) week out of every six (6) weeks.

Qualifications

Who You Are 

• You are self-aware of own assumptions, values, principles, strengths and limitations 

• You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence 

• You engage and support others to foster development, personal goals and encourage a healthy organization 

• You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence 

• You facilitate an environment of collaboration and cooperation 

• You create connections, build partnerships and networks 

• You demonstrate a commitment to the organizational vision, mission, values and service excellence 

• You are a transformational thinker that encourages and supports innovation 

• You have exceptional analytical skills that contribute to effective decision-making 

• You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills  

What Skills Are Needed 

• Knowledge of Emergency Response procedures and protocols 

• Experience using Am-telco software 

• Planning and executing action plans that deliver results and motivate individuals for greater performance excellence 

• Strong business acumen  

• Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture  

• Lead and drive system transformation 

• Develop self and others through teaching, coaching, mentoring and formal development processes  

• Strong analytical skills that contribute to effective problem solving and decision-making 

What You Will Bring with You 

• Successful completion of a recognized baccalaureate degree program in a health care related discipline, preferred* 

• Related post-graduate education preferred 

• Emergency Telecommunication Diploma preferred 

• Minimum two (2) years' experience in progressively more responsible leadership roles in a healthcare environment, preferably in an acute care academic teaching hospital 

• Previous experience managing a high-volume call-centre, switchboard, or related experience preferred 

• Minimum three (3) years' experience in Support Services preferred  

• Fluent and computer literate with computer systems such as email and Microsoft Office applications (MS Word, Excel & PowerPoint) 

• Demonstrated ability to attend work on a regular basis 

*Consideration for an interview will be given to an education and prior experience assessment 

Other Information

London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct. 

LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and members of the 2SLGBTQIA+ community. We are committed to providing persons with disabilities equal opportunities and standards of goods and service and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable. 

Submission Requirements (please submit as a PDF document) 

• Cover Letter, Resume and Listing of Education, Credentials, Certifications and References.  

As part of the assessment process applicants may be required to complete a written profile, presentations, etc. Please be advised that reference checks may be conducted as part of the selection process. 

Immunization Requirements: 

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review Requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC. 

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.